Counselling in the Community
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All calls are confidential however, there are limits to our confidentiality ,
consent to share information will always be sought, however, it may be necessary at times for us to share relevant information without consent if a child or adult is deemed to be at risk of harm, the safety of staff or others may be at risk or a criminal offence is being committed.
Disclosures will only be made without consent where it is required by order of the court and justification of disclosure is in the wider public interest or where there is an issue of adult or child protection.
Wider public interest means where the interest of an individual or group of individuals or society as a whole. This would for example cover matters of serious crime, abuse, terrorism, violent extremism, drug trafficking or other activities that places others at serious risk.
For training and monitoring purposes, please note we record all calls and have caller display.